1Common issues
I didn't receive a verification code or password reset email
Check your spam/junk folder first. Make sure you're checking the most recent email if you requested more than one — only the latest code or link stays valid, and requesting a new one invalidates the previous one.
The code I received doesn't match what the app is asking for
Enter exactly the digits shown in the email, with no spaces. If it still says the code is incorrect, request a new one — codes expire after a short time.
The password reset link doesn't open the app
Open the link on the phone where Hangmania is installed, then tap "Open Hangmania" on the page that appears. If the page says the link has expired, request a new one from the app.
I bought Premium but it's not showing in the app
Make sure you're logged into the same account you purchased with, then try the "Restore Purchases" button on the Premium page. If it still doesn't appear, email us with your purchase receipt and account email.
I'm not getting notifications
Check that notifications are allowed for Hangmania in your phone's Settings → Notifications, and that Focus / Do Not Disturb is off. After reinstalling the app, your phone asks for permission again. Notifications only arrive while you're logged in.
How do I change my ad privacy choices?
In the EU, UK and Switzerland, open Settings → Ad privacy inside the app. On iPhone you can also change tracking permission in your phone's Settings → Privacy & Security → Tracking. Premium removes ads completely.
I want to delete my account and data
Go to Settings (or Profile) → Delete Account inside the app. This immediately removes your account and all associated game data. If you're unable to access the app, email fbcenterofficial@gmail.com with the email address on your account and we'll process the deletion manually within a few days. Deleting your account doesn't cancel a subscription — cancel it through Apple or Google.